This is in follow-up to this post. The problem with my Nikon D500 was that the green LED light on the back panel was continuously blinking (as if the memory card was being accessed) whether the camera was on or off. This would drain the battery to zero power within an hour — again, whether the camera was on or off.
Thankfully, I received a call yesterday that my Nikon D500 was repaired and ready to be picked-up.
So, today, I made the hour-long return trip to Nikon in Mississauga.
When I arrived, the nice person behind the counter retrieved my camera and informed me:
- The camera was cleaned.
- The firmware was updated.
- The autofocus was adjusted.
Me: Oh. That’s all?
Him: That’s it. It’s fixed now.
Well, prior to taking it to Nikon:
- The camera was already clean.
- I had already installed the latest firmware.
- The autofocus was working perfectly; in fact, it’s the one thing I had hoped they wouldn’t touch!
Me: Do you mind if I test it here?
Him: Sure, go right ahead.
(a battery and memory card is placed in the camera… we both stand and watch as the blinking green light turns on… and off… continuously…)
Me: This is the problem (that required repair). A technician signed off on this?
Him: Let me take it back inside — please wait here.
(several minutes later…)
Him: I’m very sorry. It seems that there is a hardware problem. It will need to be fixed.
Me: Yes, I know.
Needless to say, I returned home empty-handed. Now I’ll have to make a 3rd trip to Nikon, at some point. My guess is that they will eventually fix it, but this interaction did not inspire me with confidence.
I just hope that they haven’t messed up the autofocus.